One of the cornerstones of a successful digitalisation process is storing product data correctly. At the same time, data is the basic requirement for a well-maintained online shop. Many companies spent years finding out that this is a well-known downside of digitising business processes. To sell a product, manufacturers and retailers use an ERP system that supplies all the important data.
Companies still create marketing materials separately in their own systems, such as InDesign. There is usually no central store for product and attribute information, which leads to inconsistencies across sales channels and a huge demand for resources because so much data is handled by hand. Because the data is often not standardised, and certainly not held in uniform formats or systems, automated use for online shops is difficult.
Complete information about the product is one of the most important points in a buying decision today. Structured product data management and intelligent use in e-commerce for product data management requires a product information management (PIM) system – ideally with an integrated digital asset management (DAM) system for professional file and product-image management. This should sit between the ERP system and the sales channel (for example a Magento online shop or a printed catalogue).