From 19 June 2026, the EU consumer protection rules require a digital withdrawal button for many distance-selling contracts with a right of withdrawal. Our Shopware 6 module supports the technical implementation: two-step, documented and fully customisable. This is not legal advice – the final setup remains your responsibility.
Supports the technical implementation of the EU withdrawal requirement from 19 June 2026 for distance selling with withdrawal rights (no legal guarantee).
Place the button anywhere in the shop – the footer is recommended.
Adapt it to your shop design in the backend, without CSS skills.
Withdrawal is started and then confirmed – as the requirement intends.
Every withdrawal stays traceable for support and internal processes.
Optional transfer of withdrawal data to your ERP.
Matching via order number and billing postcode.
The customer chooses the item to withdraw and the return reason.
The second step required by law completes the process.
You see incoming withdrawals in the shop backend, including status.
For many distance-selling contracts with a right of withdrawal, the new EU consumer protection rules require a clearly visible digital withdrawal button in the shop from 19 June 2026. Whether the requirement applies to your model depends on the concrete case – we provide the technology, not legal advice.
Where the new requirement applies, an email or printed-form detour is usually no longer enough. A direct digital withdrawal in the shop is then the intended path.
Yes. Placement, colours and texts can be customised through extensive backend settings, without CSS skills.
Yes. Our sister module covers the same requirements for Magento and works with the standard Luma theme and the free Hyvä theme.
View matching solution →
View matching solution →
View matching solution →
We are happy to discuss our services and your requirements with you.